Instrument Control (GPIB, Serial, VISA, IVI)

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Instrument Detection Issues

I have an HPLC instrument connected via an NI GPIB-USB to the computer and am getting issues on my HPLC software. 


I tried to troubleshoot and I can find the device in NI Max (it pops up whenever I plug in my USB). However, when I click "scan for instruments" it says "instrument scan completed normally." I could've sworn this wasn't happening until now. And my NI driver is green under ready but no light under active. 


I'm having a hard time even figuring out what the issue is. I don't see a USB connection related to the driver show up in Windows Networks and Sharing Center (not sure if it should or not). Is there a way for me to ping the driver? I am not sure where to find the name of the driver or IP address to ping. 

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