GPIB is not deducting in NI MAX

[kk777]

Hi,

i am facing issue with Ni max. PCI-GPIB is deducting in device manager, but it is not deducting in Ni MAX.

i tried all the below possibility with no result,

1. uninstalled all the ni drivers and software using msiblast and control panel add or remove program and install once again all the below software as we have some other device is also connected with the PC,

a) NIVXI 3.3.1
b) LabVIEW 5.1.1
c) NI DAQ 6.9.1
d) NI 488.2 1.60
e) NI CAN 1.5
f) ICP22.exe

2. deleted GPIB-32.dll under system32 folder manually and tried installing all the drivers once again in the above order, but still i am not able to find GPIB in NI MAX. 

3. We have another PC where all the drivers are installed properly, i tried to put this PCI-GPIB interface card to that PC and verified. it is deducting in NI MAX.

can anyone please help me on this?

thanks,

kalpana 

[McQuillan]

Hi Kalpana1993,

Can you tell me about your system? i.e:

1. Are you using an NI PCI-GPIB card or another one? Do you have a model number?
2. Which operating system are you using?

You have probably seen this, but just in case:  Installing PCI/PCIe-GPIB Controllers

Edit: There's a video here as well that might help: Troubleshooting GPIB Applications Using NI-488.2 Utilities in Windows (There are also videos for MAC and Linux)