Instrument Control (GPIB, Serial, VISA, IVI)

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Communication issue between NI Max and NI UMI-7764



I am currently trying to control an XY rig using UMI-7764 and board PCI-7730. The issue is that when I send a signal from NI Max it suggests that motion execution was successful, however, the hardware does not move (the xy rig does not respond). I have done some measurements on the ports of the UMI-7764 and there seems to be power going in to the device. The XY rig used to be connected to a Windows 7 computer, but has been moved to a Windows 10 computer as it was not possible to conduct the necessary firmware updates on the Windows 7. Any thoughts or assistance would be appreciated. Thank you!



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