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Unable to install software on NI 9149

I can see the NI 9149 in MAX when connected with USB but I get an error when trying to install software as shown in the image:


error.png.  I have installed cRio drivers from a DVD with labview 2018 and NI updater says that all my relevant software is up to date. Any ideas?  I can't see the modules installed on the NI 9149 in MAX and I can't find them in labview 2018 either.

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