Hi Kurt,
You may contact me via e-mail to discuss this further.
1) The customer must explicitly follow the steps laid out in the Getting Started PDF. If it isn't followed, the card may not appear correctly in MAX. The Getting Started PDFs are installed with the COMSOFT VISA driver. Please ensure the customer has PXI/PCI version of the driver installed. The card should be appropriately identified in Device Manager and in MAX afterwards. When the card is accessed for the first time, then the ON LED will illuminate. The RUN will come on when we are attempting to do PROFIBUS communication. BF will come on only if we have an error on the bus. So until the card is accessed by code, none of the LEDs will come on.
2) I think a step may have been missed here. The online menu will not show up until a new project has been created in the Configurator. After that, the online menu will appear.
Let me know if you have any additional questions.
Thanks!
Matt S.
Industrial Communications Product Support Engineer
National Instruments