I try to reset PCI-5922 from NI-MAX and obtain error code 80040383:
"There was a problem resetting the device."
Then I try self-test from NI-MAX and obtain Status Code: -223431
"The self test failed.
Status Code: -223431
Internal Software Error occurred in Scopes software. Please contact National Instruments Support."
I tried th following:
1. restart computer
2. uninstall and then install NI-Scope 15.1.1
3. change PCI slot
Solved! Go to Solution.
I've found old issues regarding the error code 80040383 and were fixed re-starting the NI Device Loader service, take a look at the following KB to troubleshoot this:
In regard of the other error code I've found that typically when this error shows up the device needs to be RMA'ed, but let's give it a try starting the service I pointed above to see if this helps, if not I recommend you to open a new Service Request to troubleshoot the error 223431.
After some experimentation it turns out that the problem was in the computer. When installed in another computer, the PCI-5922 worked properly.
Now it seems obvious to me: when troubleshooting
1.) install the board in a different computer
2.) install another identical board (if you have one) in the suspiciuous computer