Thanks for the quick reply Matthew W
Software loaded is:
LVRT = 7.1
Field Point Drivers = 5.0.2
Field Point VI Manager = 3.0.0
Data Socket for LVRT = 4.2
The unit is essentially a brain with the Factory I/O software and four directly-wired analog input modules
Further info from people actually working with the unit is that it seems to just stop updating data to the PC on the network that monitors the cfp.
It seems that the cfp transmits some zero packets and then ceases outputting data.
We can ping it and the web page comes up.
Have not tried to FTP although MAX does lose communication.
We cannot wait 2-3 days for a self-restore, although a reboot always works.
Our present band-aid is to reboot the system prior to each 20 minute data acquisition cycle. This is completely unacceptable.
You said that LVRT 7.0 made an improvement, did it actually fix it?
Do you know of any testing that we can do to determine where the fault actually lies.
I am unaware of what Troubleshooting 101 is on this particular system.
Thanks again.