08-22-2019 03:18 PM
We have an automated test machine that tests high temp igniters for ohms and amps. It operates an 18 station turret, one igniter per station. Station 1 is inop and we think it is a software problem. The machine is old (14 years) and it uses FieldPoint software. Who can do onsite field service? We are located in Milford, NH
08-26-2019 08:36 AM
The FieldPoint family was EOL'ed and is no longer supported officially by NI. Any support or replacement would have to come through a third party.
You can search for an NI Alliance Partner here that may be able to help you with this: https://partners.ni.com/directory/
Also, just for future reference, I would suggest moving towards a supported configuration, and here is a document about transitioning from FieldPoint to our CompactRIO platform: http://www.ni.com/product-documentation/52272/en/