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slow and unreliable access to the forum site

Re: slow and unreliable access to the forum site

I'd say this evening, around 9:30 pm EST, forum access got really slow, then starting failing from there.  Long time connecting to pages, at least 15-20 seconds to load.  Then later as things got works, getting some HTTP failure messages like in message #10, or the grey, striped "progress" bar I've seen listed in other message threads.  I also noticed for a bit of time the common error where user information was not coming through where you can't tell rank.

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Message 21 of 63
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Re: slow and unreliable access to the forum site

I have seen some of these issuse as well. I have also been completely unable to access the online training the last couple of days. I only get timeout errors from the server. (I have a valid SSP and it has always been working before)

Also, the Dashboard page (http://www.ni.com/myni/dashboard/) is unreliable and sometimes loads, sometimes just give a timeout error.

I  have already contacted OnlineTraining@ni.com.

 

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Message 22 of 63
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Re: slow and unreliable access to the forum site

Right now (12:40 GMT+1) all users are "blue" again with "N/A" profiles. Only difference is for "Community Team"…

Best regards,
GerdW
CLAD, using 2009SP1 + LV2011SP1 + LV2017 on Win7+cRIO
Kudos are welcome Smiley Wink

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Message 23 of 63
(905 Views)

Re: slow and unreliable access to the forum site

The issues seen last night were related to a regular update made during our maintenance window. Apologies for the inconvenience to anyone who was online at the time. These updates must be made regularly and while we cannot avoid impacting all community members, we attempt to make them at time of the day when we have fewer members online.

 

Please let us know if any of the problem continues.


Thanks!

Matt
NI Community Team
National Instruments
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Message 24 of 63
(894 Views)

Re: slow and unreliable access to the forum site

NI Online Training, again the yellow highlighted msg:

"Our server provider is currently experiencing technical difficulties affecting our learning environment. This might lead to some delays or training not loading. Thank-you in advance for your patience while we work with them to resolve these latency issues."

 

Maybe NI should find another "server provider"? Smiley Tongue

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Message 25 of 63
(856 Views)

Re: slow and unreliable access to the forum site

I can not access Online Training too.

On 'http://www.ni.com/myni/dashboard/d/' I see a check if I'm allowed to access Training

for two minutes and then the pages returns

Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #xxxxx

If I try to open 'http://www.ni.com/self-paced-training/' after two minutes the page displays

We're sorry, ni.com is temporarily down for site maintenance.

This happend to me last friday, yesterday and today.

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Message 26 of 63
(868 Views)

Re: slow and unreliable access to the forum site

Hi UliB,

We appreciate you bring this issue to our attention. I have passed your feedback to our Online customer education team to look into the issue. If you are still experiencing access issues with NI Online Training please email OnlineTraining@ni.com for assistance.

 

Best Regards,

Kristi Martinez

NI Community Support

Best Regards,
Kristi Martinez
NI Community Support
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Message 27 of 63
(842 Views)

Re: slow and unreliable access to the forum site

Hi,

 

this morning (at work) and right now (at home) the login into the LabVIEW forum is really slow for me!

It took each time >2min after clicking on "Log In" before the login page refreshed.

2mins of seeing nothing but a white screen (at https://lumen.ni.com/idp/profile/SAML2/Unsolicited/SSO )…

 

(Side note: in the morning I took my chance to get a fresh coffee Smiley Happy)

Best regards,
GerdW
CLAD, using 2009SP1 + LV2011SP1 + LV2017 on Win7+cRIO
Kudos are welcome Smiley Wink

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Message 28 of 63
(779 Views)

Re: slow and unreliable access to the forum site

Gerd -

 

We are still actively investigating the issue with the white screen when logging in. Unfortunately, we don't have any updates at this time.

It does seem that when you're stuck on the white screen, if you go to forums.ni.com, you should be logged in already.

 

We will let you know when we have more updates.

 

Thanks,

Lili

~~~~~~~~~
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Message 29 of 63
(772 Views)

Re: slow and unreliable access to the forum site


GerdW wrote:

Hi,

 

this morning (at work) and right now (at home) the login into the LabVIEW forum is really slow for me!

It took each time >2min after clicking on "Log In" before the login page refreshed.

2mins of seeing nothing but a white screen (at https://lumen.ni.com/idp/profile/SAML2/Unsolicited/SSO )…

 

(Side note: in the morning I took my chance to get a fresh coffee Smiley Happy)


Try the following:

when you see the page "https://lumen.ni.com/idp/profile/SAML2/Unsolicited/SSO" hanging for long, just open another tab, and open the forum site. With this trick I get myself just logged in at once. I think the redirection of the ni site hangs only, so you are actually already logged in...

 

edit: haha, Lili was just faster a bit Smiley Happy

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Message 30 of 63
(771 Views)