10-18-2017 03:01 AM
So I just tried to change my account password, only to be told my new password is invalid, and without any indication as to why:
What does NI consider a valid password?
Solved! Go to Solution.
10-18-2017 11:07 AM
Hi Michael,
Any type of letter/number combination should be acceptable. Do you happen to have any special characters or spaces in your password?
Please feel free to reach out via private message, if you prefer.
Thanks,
Lili McDonald
Community Manager
National Instruments
10-18-2017 02:25 PM
Looks awfully long ....
Maybe there is an upper limit in the number of characters (database or web entry form)?
10-18-2017 09:06 PM
Thanks for the responses. The new password attempt was 50 characters of random alphanumeric + special characters. After some testing, a 20 char random alphanumeric password with special characters (no spaces) is accepted, while a 50 char random alphanumeric only password is considered invalid. So it looks like an upper character limit on the password is triggering the error message.
I did try to narrow down the password length requirement, but between the captcha entry field randomly not displaying, and error messages like this, I just left it at 20 chars:
10-19-2017 10:27 AM
It looks like the character limit is 25.
Improvements to this functionality is on the backlog for the team.
Thanks for the feedback,
Lili
10-19-2017 10:38 AM
It looks like the character limit for the entry field is >25. If it would have truncated the entries to 25 characters, things would have worked, but I am not sure if this is desirable.
(Back in the nineties, our SGI Personal iris was limited to 8 characters for passwords (IRIX) and if somebody was watching, I would enter the password and a dozen other random characters. Still worked, but was harder to memorize from watching :D)