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How to change email address?

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I want to change the email address associated with my NI account to my new company email, but I keep getting this error saying there is a temporary technical issue. Any suggestions?

 

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Message 1 of 7
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Hi AnZn,

Where are you seeing the error message? In the community or ni.com?


Best Regards,
Kristi Martinez
NI Community Support
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Message 2 of 7
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It is inside "Home>MyNI>My Profile", where I change my email address.

 

Here is a bigger screen shot:

 


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Message 3 of 7
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Hi AuZn,

Thank you for the information. That is the best way to update your email address.  I'm checking with our profile team. I hope to give you an update soon. 


Best Regards,
Kristi Martinez
NI Community Support
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Message 4 of 7
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Solution
Accepted by topic author AuZn

Hi AnZn,

Are you using special characters in your password? If so, this is causing the error. 

 

 

 


Best Regards,
Kristi Martinez
NI Community Support
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Message 5 of 7
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So that is why... I was able to reset my password to a normal one (have to do it by using "Forget password") and now I can change my email address. Problem solved. Thanks for the help.

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Message 6 of 7
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You're welcome. I'm glad it's working for you.


Best Regards,
Kristi Martinez
NI Community Support
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Message 7 of 7
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