06-18-2020 03:12 AM - edited 06-18-2020 03:14 AM
Dear NI,
Our equipment could not get full working with NI PCI 5152, we suggested have issue with board as attached file. after that, we checked and found one component with name 1ft have defect look like damage. so i would like to get your advice on the way to fix this issue, also could you share to us name and datasheet of this component in case we need to replace it.
06-19-2020 07:49 PM
Given you belong to ON Semi (Logo on pdf) and used for commercial purpose, it is best to send the card to NI for repair. Please contact NI for repair support.
https://www.ni.com/en-us/shop/services/hardware/repair-replacement-services.html
07-08-2020 01:10 AM
This PCI card out of guarantee period, so Vietnam government do not allow to import or export. that reason we would to know name of part for replacement.
Thanks and best regards
Thien
07-11-2020 11:24 AM
NI will not give away the replacement part number for non user-replaceable part options. Your best option is to figure out online from the engraving on the part. But good thing is that NI would have used only good brand parts and not the Chinese knockoff equivalents and hence you need to look at only a handful of websites.