I have a bad SHC68-C68-D3 cable.
Can it be repaired?
If it can't be repaired, would NI be interested in getting it to see how it failed or for some other reason?
Solved! Go to Solution.
Hi, As far as I know, Cables are not repaired by NI. If the cable is within warranty window or part of NI premium services contract, NI will help you the free replacement. If required, you can request for root cause analysis for the damaged cable (if there are more than 1 damaged cable).
NI contacts the customer for hardware covered under a repair program that cannot be repaired and offers an equivalent replacement product, if available.
For hardware that is not covered under a repair program, NI offers customers the following options:
Thanks! That's pretty much what I expected but it's good to have it confirmed, including links if I want to pursue things further.