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Transferring a License

Hello All

 

Sorry this isnt a technical Q, but I am having a hard time switching my Diadem 2017 SP1 Advanced with DAC over to another machine. The license we have is able to be used on 3 machines. As all 3 slots have been used, I need to transfer by deactivating on one machine and then activating on the new one.

 

However, I can't seem to do it. I have deactivated inside the license manager but then cannot re-activate on the new machine. I think one problem might be that the new machine has 2019 on it, but I don't seem to be allowed to download 2017 SP1 so....

 

What am I doing wrong here?

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How are you trying to transfer the license?  I think you need to enter the license number on the new machine.  Can you provide screen shots maybe?


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