Anyone else seeing that the link "Display Help on This Subject..." in DIAdem context help opens DIAdem help to the right content location but the DIAdem help view contains:
Can’t reach this page
Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct
Search for this site on Bing
Refresh the page
If I click on the contents link in the DIAdem help itself then the help page renders ok.
I disabled pop-up, virus scanner, etc. no effect.
Tried it on three systems, 2 users same behavior.
Solved! Go to Solution.
Since the monthly Windows update of October 9, 2018 (KB4462923 and KB4462919), the text "This page can’t be displayed" appears when you open the DIAdem help. However, if you click the selected entry in the help tree, the help displays as usual. Even old DIAdem Help files are affected by this issue.
Microsoft is working to solve this problem and will provide a solution. We hope this problem will be solved in the Windows update in January 2019.
There is an update for Windows 10 from January 15, 2019 that fixes this bug.
Improvements and fixes
Windows 10, version 1703: KB4480959
Windows 10, version 1709: KB4480967
Windows 10, version 1803: KB4480976
I could not found an update for “Windows 10, version 1809”
For Windows 7 there is an “Preview of Monthly Rollup” KB4480955 from January 17, 2019
If your computer is not updated by the IT department go to the Microsoft update catalog and search for the KB.