That was a disappointing experience. I hope these issues are resolved and you pass the exam.
One more thing that I want to add, from my experience and looking at experience of others, is that each proctor acts differently. The knowledge of what is allowed and whats not is lacking. Some allow you to setup your environment, others don't. Some tell you about the time left, others just close the session. Some don't even give you the extra time to make up for the lost time.
I wanted to share what I've heard back from PSI regarding the recent exam experiences.
We experienced an issue with a third party app which cause proctors not to see candidates waiting in the queue. We pushed a fix out on Thursday evening but continued to see issues through Sunday, when we pushed out our regular release. We will provide voucher to all impacted candidates.
Our operations team was in contact with PSI throughout this issue and worked with impacted individuals to rectify the situation.
tldr; The online exam / proctoring system should be working as intended now. There was a disruption with a 3rd party application that caused proctors to be unable to see candidates they were scheduled to proctor.
@Jatin_Verma Goodness, I thought it was bad having to wait 15 extra minutes for a proctor when I sat my exam, let alone hours. 😮 That's horrific! I had assumed the extra wait was because I had sat it on a public holiday.
Glad to hear that improvements have been made @CertifiNATEtion.
Here are my own grumbles to add to the list, some of which I passed on NI.
I have the same experience with crossrulz, registered for the CLD Online Exam and attempted to take it, yet prove to be a disappointing and frustrating experience, the exam system was such a let down,
Proctor No-Show (Waited for 45 minutes straight since the start time yet no proctor take up my session and I chatted with the agent live who offered me the solution of rescheduling)
Second Time (Next day after reschedule)
Error 401 Unauthorized error, Proctor could'nt launch the exam, ask me to follow the troubleshooting steps, I followed through, yet exam still could'nt launch, enlisted PSI Technical support,customer service gave me the option to reschedule, technical support side assured me they will resolve this issue, ends up?
Third Time (Reschedule again due to Error 401 fault)
I made the effort to verify with the support to make sure no hiccups this time round as they did't got back to me by Email as promised. Yet same error occurs again,the proctor could not launch the exam as the error came back. Proctor requested me to swop laptops and install another extension in an attempt to sit for the exam, yet the error was persistent. Wasted money to call PSI support as IDD calls are not cheap , yet they only could tell me to reschedule and say their technical team is on the issue
Really a letdown by PSI services on conducting the CLD Exam. I reported the error early hoping that they will resolve it and this would't happen to other people, yet it happened to me for the second time straight!
(A part of) My online exam experience:
DISCLAIMER: I took the CLAD exam (not CLD), so the extensions needed may be different for others, but I wanted to make sure I share this experience, in case it helps someone else.
TL;DR - For my online exam, I needed two chrome extensions: One for video streaming, another for remote proctoring.
Some people have reported needing to install an extension. Since I knew that...
(For the rest of my online multiple-choice exam experience, see this post. The other post is CLAD exam specific, but some of it probably applies to all multiple choice tests, like the Re-certification tests.)
This is interesting. I just want to add another case to the pool - a colleague of mine attempted the CLD earlier this year and had an unforgivable experience. I won't go into the details here, but suffice to say my more than capable friend was not given a fair and reasonable opportunity to take the exam and, consequently, failed it. Similar problems with proctors and connectivity as reported by others above.