10-19-2009 10:51 AM
No worries, but sadly I find that sort of thing (as do many others from a "True Hardware" background) to be rather irksome, to say the least. Perhaps in the near future, something can be automated, so that when a file finally filters down to the point where it is distributed to users from, THEN the notification goes live?
I also do the support thing for our customers, so I know only too well the onslaught you get when you say something, and for whatever reason, there is a delay in what you said you'd do, actually happening! 🙂
Cheers n beers.
Dave B.
10-19-2009 03:01 PM
ok, taking aim two feet to the right ![]()
"Things like how the patch was communicated or delivered would belong here....."
Actually I believe the Feedback might have been a better alternative.
But from the final words from the original post;
"..Please use this forum thread to provide feedback on the patch notification and overall patch experience. We'll create separate threads for specific issues corrected in this patch as needed."
The only place should have been the LabVIEW forum as this would have ensured that any spawned threads would have been in the correct forum to start with to obtain the larger participants
Regards
Ray
10-19-2009 08:05 PM
Hit - good aim. 🙂
Ray Farmer wrote:
...Actually I believe the Feedback might have been a better alternative.
Do you mean the "Feedback on NI Discussion Forums", which has description "This is an area to provide feedback on the functionality of the NI Discussion Forums." That would obviously not be appropriate for discussion on our patch process. The description for Breakpoint is "The community area focused on off-topic discussions! " Perhaps I was being too literal (and possibly even wrong) for considering a discussion on the patch process itself as off-topic of LabVIEW. I doubt that it would have really bothered anyone monitoring the LabVIEW board to see these posts, but the patch process we're using (notification mechanism, downloader, KBs, Drivers and Updates) is NI wide and that seems off-topic of LabVIEW.
Ray Farmer wrote:The only place should have been the LabVIEW forum as this would have ensured that any spawned threads would have been in the correct forum to start with to obtain the larger participants
So far, we don't have any spawned threads on LabVIEW technical issues, but if any are created in Breakpoint, we are prepared to redirect (nudge) those to the LabVIEW board.
I'll assess how this worked out when done and see if we should do it differently next time. This being our first time to do a LabVIEW install Notification, I expected more problems with the process than with the patch itself or the issues it addressed. The broken links and timing issues, for example, are something I've learned and will want to correct in the future. My expectations for the next Notification we do will obviously be higher, so perhaps we'll just deal with it entirely in the LabVIEW board and if we happen to get some off-topic feedback on the process there, no harm done.
Thanks for the comments; keep them coming. I hope I'm not coming across as too defensive - we are listening and there are others within the company that watch my every move (i.e. this is not a dictatorship - well, maybe it is, but I'm not him
).
Roy
10-20-2009 01:00 AM
Hi Roy,
You are probably right about "Feedback on NI Discussion Forums".
Regards
Ray
10-29-2009 01:26 AM