Additional NI Software Idea Exchange

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MAX should view an error if the NI low level services are not running ....

Hello,

 

I had recently a problem with Max : I got an error when viewing my NI hardware.

MAX was running very slowly ... like when its database is corrupted.

All board autotests were failed !

 

With the NI FRANCE support, we fixed the problem ! In fact one of the NI low level services was not running !

( NI device loader was not running )

We fixed the problem by changing the restart option of the windows service !

 

The problem was, that MAX wasn't working properly ... and was showing to me hardware errors !

But it fact there were no hardware problem, only a software issue !

 

It would be nice if MAX could check the working status of all its required components ( services ... ) !

A message at MAX startup saying "The NI device loader is not running !!! Max will not work properly" would have save us a lot of time !

 

I think that showing the problem at the launching of MAX is more user friendly that to let MAX hang and show a bad hardware configuration.

 

 

Thank you for your help. 

 

Manu.net