NI 9213 Thermocouple connection problems

[AlTheEngineer]

We recently got the NI 9213 16-Ch 24-Bit Thermocouple Input and we can't get the thermocouple wire to stay securely plugged in. I looked at the manual and my thermocouple wire is the correct size and length. It said to stick a screwdriver into the hole to activate the spring and then insert the wire, then remove the screwdriver. After removing the screwdriver the wire is still loose and falls right out. What is the deal and how can i get the thermocouple wire plugged into the device.

Thank you for the help

[rcaimano]

Does the screwdriver fit completely in the hole to unlatch the spring? I've had similar problems when the screwdriver was too large to go all the way in.