install software failure on cRIO 9067

[MarkCG]

Ok, I got a new cRIO 9067  and I have noticed, that when installing software on it though MAX, everything works as long as I DON'T SELECT NI WATCHDOG 14.0.0.  If  I do I get the following error . This is very repeatable. 

this is the other sw I have installed, otherwise:

[Kelly_B]

Hi MarkCG, 

Can you try formatting the cRIO before installing software?

Does the NI Watchdog error occur while installing the software or after?

[MarkCG]

Hi Kelly, 

the error occurs after formatting regardless. I formatted after I got the error, tried again, same thing. The error occurres a few minutes in to the course of the installation. 

Regards,

Mark Garnett

[Kelly_B · Accepted solution]

Hi Mark, 

The NI-Watchdog driver is a part of LabVIEW Real-Time, so sounds like something might be wrong with your installation of the LabVIEW Real-Time Module on your computer.

Can you uninstall and reinstall the LabVIEW Real-Time Module and see if that corrects the issue?

[Kelly_B]

Hi Mark, 

I apologize for my mistake.  In this case, the Real-Time Module contains the files to program using the Watchdog API.  The actual driver that would be installed on your cRIO is the NI-RIO driver.

I'm sorry if I've caused any inconvenience.  So that I can accurately reproduce your issue, can you send me a private message and attach a MAX Technical Report?  This could also help indicate what is causing the problem.  Instructions to do that are here.

[MarkCG]

Hi Kelly,

yes I didn't want to do a reinstall, glad I waited 🙂 . Sending it now

[MarkCG]

Hi Kelly, 

I set that cRIO project aside for a while, but I finally found all the necessary disks and I repaired my installation of NI cRIO 14.0.1 and this seems to have fixed the problem. Thank you for the suggestion!

Regards,

Mark Garnett

[Kelly_B]

Hi Mark, 

Thank you for updating the thread.  I'm glad to hear this worked!