Hi Sean
How have you configured the relay switch in the Switch SFP?
Check that the topology is correct. Which topology are you using? Also when you have connected a wire between the channel and the required com port on the schematic tab check that the channels relay position is 'closed' on the relay tab. I have attached images showing what the display should look like.
If the channels are connected in the SFP and you are using the correct topology the relay should be physically closed.
How are you checking the if the relay is closed? Are you connecting the multimeter between channel 23 and com 0 for relay 23?
Regards
Beejal
Beejal S
NI UK & Ireland