PXI-5105, error code -239021 under Win7

[testeqengr]

PXI-5105 has been in continuous use and was operating without issue until recently, when the -239021 error code was seen.  The code is also reported when self-test is executed on the PXI-5105 via NI-MAX. Running under Windows 7 OS, and control of PXI chassis via MXI-express link to remote PC.

Looking for guidance on any troubleshooting, resets, or other activities that can be tried before pursuing an RMA.  Are there things that can be tried to restore normal operation for this failure code?

[will.i.am10]

Hi testeqengr,

This error is most likely being thrown because of a hardware component failure. Was there any event that occured to cause this to happen (loss of power, driver update etc)? Have you tried resting the device in NI MAX? Do you have other cards in the chassis and do they also fail self test? Have you been able to try this in another chassis?

This usually leads to RMA, but those troubleshooting steps above would all be good to try before you proceed with that.

Thanks!

will.i.am10