NI-Motion PXI Card Device Status = Is Not Responding

[Jeffmg]

I am unable to communicate with my NI PXI-7358 motion controller card.  The general tab in MAX for the card shows that "Device Status" = "Is Not Responding" see attached.  I have un-mapped and re-mapped the remote device.  I have also removed and re-seated the PXI card without any success.

[Jeffmg]

Does this mean the card is no longer functioning and needs to be replaced?

[Jeffmg]

Some further information: NI-Motion 6.1.2 Driver, Max 3.1.1, LabVIEW 7.1, Windows XP

Any help in how to further troubleshoot the issue or diagnose the card as defective is appreciated.

[CertifiNATEtion · Accepted solution]

Hi Jeffmg, 

This seems to be a known issue. There is an internal knowledgebase documenting this problem and a potential solution. 

The solution according to the KB article:

"This problem can occur when a previous board was mapped to the host machine. The NIMtnSvr.exe is based on Board ID's and sometimes gets stuck. To fix this, close any NI software running and then open the task manager and end the NIMtnSvr.exe process. This will shutdown the server and allow it to start from scratch the next time it runs. When you open MAX, the boards will appear on the local host correctly mapped."

-N

[Jeffmg]

What is the link to the KB article?

[CertifiNATEtion]

Hi Jeffmg, 

Its an internal article, so there isn't an external link. 

-N

[Jeffmg]

Thanks.  I think it is the same issue, but hard to say for sure.  I had the IT group login as an administrator and when we went into MAX the card state was back to "Working Properly".  We did not kill the NIMtnSvr.exe process, but maybe it restarted this in the process of switching users to an admin.