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rolling back action

Hello

 

On a program which worked fine so far a customer experienced a problem at installation.

After 75% of installation he got a "Rolling back action" window and later a message "The installation has failed".

The operating system is Windows Vista.

 

The same program has been installed by several customers on Win Vista and Win7 systems without a problem.

 

So I'm wondering what could create this "Rolling back action" on this computer.

 

Has someone a suggestion?

 

 

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Reading your post seems like the application was reinstalled.

 

Few suggestions

1. Was the application uninstalled before re-installing

2. Was it used by any other processes or user when attempted to install.

 

Which language is the installer created?

 

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