Problem with using a QImaging QICAM in LabVIEW

[HumanCondition]

I have a camera from QImaging the product is a QICAM 12-bit Mono Fast 1394 Cooled Model: QIC-F-M-12-C

So,I'm having trouble in finding the QICam on my LabVIEW Program and on Measurement & Automation (MAX). The same error pops up every time I run the program it reads... ERROR - 1074360311 Possible reason(s): NI - IMAQdx: (Hex 0xBFF69009) Camera Not Found. The camera is connected through the computer through a FireWire 1394 port. 

 Whenever I open Windows Device Manager the camera shows up under Imaging Devices>>QImaging Firewire Camera, driver 2.0.8.2, and location on T1394bus OHCI TI. Except whenever I open up (MAX)under >> Devices and Interfaces, the camera is not found only subheadings under it are: "Network Devices", "PXI System (Unidentified), and "Serial & Parallel" listing COM1, COM5, COM6, LPT1(with exclamation mark in a yellow triangle)
 
I'm able to open QCapture and use the camera just fine on the OImaging program but LabVIEW isn't detecting a camera. I've contacted QImaging and we've came to a conclusion that is neither the camera nor the driver. It has something to do with LabVIEW. 

Does anyone have any idea what could be going on maybe a compatibility issue or something? Please and Thank you.
       

[PMQI_Josh]

Hi HumanCondition,

I'm the camera and software specialist at QImaging and would like to help guide you toward a solution.

QImaging is not officially supported in the Measurement & Automation (MAX) toolkit, though you may find some luck with our free legacy QImaging LabView interface here: http://www.qimaging.com/support/downloads/software/windows/QCamLabViewInstaller221.exe depending on the version lf LabView you're using.If you're looking for something that is actively updated and supported, you may want to get back in touch with Fred at +1.800.874.9789 and ask about our SITK LabView interface as well.

You can also reach me off-forum at javeryt@qimaging.com there's anything else I can help you out with.

https://na6.salesforce.com/5008000000CAxZo

[HumanCondition]

QImaging is not officially supported in the Measurement & Automation (MAX) toolkit, though you may find some luck with our free legacy QImaging LabView interface here: http://www.qimaging.com/support/downloads/software/windows/QCamLabViewInstaller221.exe depending on the version lf LabView you're using.If you're looking for something that is actively updated and supported, you may want to get back in touch with Fred at +1.800.874.9789 and ask about our SITK LabView interface as well.

 ____________________________________________________________________________________________

  PMQI_Josh,

Yes I've already installed the LabVIEW interface beforehand. Also the version of LabVIEW I'm currently using is 8.6. I'll get in contact with Fred to see if there's a solution to this problem. Thank you.

[PMQI_Fred]

Hi...another colleague of our saw my name here so I decided to create an alias here as i already have an account for NI.

the quickest and simplest answer that i can give to you original inquiry is that QImaging cameras are not IIDC or DCam compliant so that is why is not registering in the MAX tree. The QI cameras uses the QCam compliancy (which is another way of saying that it uses some other language) which is a direction that the company used from the very beginning.

With that being said, you can still control the camera using the free labview VIs that we have in our website (as you have already done so). Use the VIs that open/close/acquire/grab etc² to control the camera. Also, these free VIs will not work with our latest driver 2.0.9.5. The highest QCam version that you should use is 2.0.8.2. 

You may also email us at support@qimaging.com for any other inquiries that you may have...

Cheers,

Fred

[Davide De Focatiis]

Dear Fred,

I too am trying to use a QICAM fast 1394 with LabView. I have installed the QCam LabView Installer, but I cannot seem to locate the VIs that you are referring to. Could you please let me have the link to them? Many thanks,

Davide De Focatiis

University of Nottingham

[Davide De Focatiis]

Dear Fred,

please ignore my previous message. I have located the VIs - if anyone else is looking for them, they are found in User Libraries and QCam by right-clicking on the Labview Block Diagram. I do have another problem, however. I have tried to wire up anOpen - Grab Setup - Grab - Stop sequence, but when I first added the VIs, I got an error message, something about QCamLV.dll not being in the right place. The file is located in the user.lib/qcam folder, and I am using LabView 2009 v9.0. The driver I installed for the QCam is 2.0.9.5. When I try to run the simple VI, the error message I get is 

"Error 2 occurred at Camera not found at C:\Program Files\National Instruments\LabVIEW 2009\user.lib\qcam\QCam.llb\QCAM Grab Stop.vi". If I simply run the Open VI, I get error 2 camera not found...  I know the camera works fine with the Qcapture software. Is there an issue with my version of LabView or with my driver? Many thanks in advance for your help. Best wishes,

Davide De Focatiis

University of Nottingham

[PMQI_Fred]

Hi Davide,

i'm glad that you have found where the VIs.

The free VI installer that is found in the QI website is not completely compatible with QCam 2.0.9.5 as some of the libraries have changed. I would suggest that if you want to continue to use the free VI, then uninstall 2.0.9.5 and install 2.0.8.2 (which is part of the QCapture Suite 2.98.2). There might be a chance that using the uninstaller might leave a few files so i would suggest to contact the tech support department so we can have a check that all necessary files have been uninstalled.

Another suggestion is to 'purchase' the paid VI that is developed by a third party company called rcubed which is a collection of VIs not only for the QImaging cameras but some more (like photometrics, princeton instruments, etc).

Fred