01-10-2011 10:06 AM
Hello, I'm posting this on the LabVIEW forum since it applies to the LabVIEW installer and evaluation version downloader, but it also applies to other products that use the NI meta-installer framework and other products that use the NI downloader.
We are behind a corporate firewall which requires the use of a proxy for internet access. In addition, the proxy requires authentication, which I believe is the complicating factor.
When running an NI installer, if we check the box that requests that the installer contact NI for new notifications, this will inevitably fail when trying to connect to the notification server.
Also when trying to use the NI downloader to download drivers or other products, the download always fails.
Most other software (e.g. Browsers, Dropbox, etc.) are able to use the proxy and allow entry of the username and password (either through a pop-up username/password dialog or configuration page).
This has generally not been a showstopper problem, but since it affects the NI installer framework it impacts many products and thus they would all benefit from a single bug fix.
01-11-2011 11:46 AM - edited 01-11-2011 11:47 AM
Thank you for posting to our forums.
We are aware of the proxy firewall issues. The issue with the downloader will be fixed in the next week or two. If there is a specific update you are trying to get, please let me know and I will be happy to make sure we create a new downloader for it. In the meantime, you should be able to download the raw file without using the downloader.
The issue for the installer will be fixed in Q3 2011. In the meantime you can visit this website to see a list of all of the installer notifications along with a chart to determine if any of the notifications apply to your installation scenarios.
Please let me know if there is anything else we can do to help you.
01-13-2011 11:37 AM
we are currently running into the same problem:
After entering the serial number for licence activation the installer for Labview (Full Development) on Windows7 (started from a brand new installation DVD) soon fails with the notification that "an error occured at the server". Probably, the reason is that the installer does not make proper use of our enterprise proxy server, which requires authentication. The proxy is configured in Windows' network settings.
So we have two (expensive) licenses, which cannot be installed?
Can anybody give some advice how to proceed now?
01-14-2011 05:04 AM
Well, the solution for the LabView base installation was to deactivate all requests for online registration and continue with the installation. When LabView is run for the first time, it offers other possibilities of product activation (e.g. using a proxy-aware browser).
Unfortunately, this option was mentioned neither by the installer nor by the accompanying documents.
02-25-2011 12:24 PM
Same problem, here.
Trying to download Labview 2010 64 bits, got the downloader. It fails everytime, no option for proxy or login/password.
Where can i download the full exe file of Labview 2010 64 bits, only found the downloader.
02-28-2011 12:29 PM
08-19-2014 05:08 AM
08-20-2014 10:12 AM - edited 08-20-2014 10:15 AM
Are you using the most current versions of the NI Downloader and NI Update Service? The problems with proxy servers have been repaired in both of them.
You can download the current version of the NI Update Service here, either by using the NI Downloader or by downloading the installation file directly. This option should exist for most of our software downloads, so if the NI Downloader does not appear to be working for you then there is an alternate download option.
If none of these options work for you, I would recommend contacting your company's support group for help in configuring your firewall to be able to download NI's software.
08-20-2014 10:01 PM