05-31-2013 04:58 PM
06-03-2013 08:58 AM
Hi bh424,
I would make sure that you have updated drivers as you mentioned. If you are using TDAQ make sure to reset the device driver mentioned in the KB you listed.
Another thought would to be to remove and readd the device in MAX to refresh it, and potentially change the naming in your program to reference a new named device. If you cannot rename the device in MAX you could look at repointing the device in your code.
Are you able to communicate with the device at all in MAX through simple queries? From the right click screenshot it looks like *IDN did not communicate properly.
Have you also refreshed the list or rebooted your machine?
http://digital.ni.com/public.nsf/allkb/23B5918E5604915B86256C2B005F4D70?OpenDocument
I would first ensure you can communicate with the new card in MAX alone. Here are some troublehsooting steps if that is not the case:
http://digital.ni.com/public.nsf/allkb/A80DBFCCAC36EBDE862562C80058856E?OpenDocument
There is also the possibility that the card is broken as well. If it was indeed purchased from a 3rd party vendor, there is less we know about the card or what could have been done to it before you acquired it.
Regards,