Can't connect to cRIO (OK in MAX)

[ecb1123]

Hello,

I'm trying to operate my cRIO from a different computer than usual (after the usual one's hard drive failed), and having trouble connecting. Both are running LabVIEW 2013, and in MAX I can see that LabVIEW Real-Time 13.0.0 as well as NI-RIO 13.0 and NI-RIO IO Scan 13.0 are all installed. MAX says that the cRIO is connected and running.

However, in my project, I can't connect to the cRIO properly (right-click, 'Connect' does nothing, and the 'LED' on the icon stays dark). If I open a new VI on the cRIO, it can run and read data from the modules, but has no functions or controls available in the menus. In the project explorer, the RIO shows up with the message "features not available."

I've attached a diagnostic screenshot to help explain the situation.

Thanks in advance for your advice.

Cheers,

Elizabeth

[nathand · Accepted solution]

It would be helpful to see what software is installed on your local machine, rather than on the cRIO. Mostly likely you do not have the Real-Time Toolkit installed on the PC.

[ecb1123]

Hi Nathand,

Do you mean this module? http://joule.ni.com/nidu/cds/view/p/id/4200/lang/en

Attached is a screenshot of the installed software.

Thanks,
Elizabeth

[nathand]

Yes, that's it. You'll also need the FPGA module if you are compiling FPGA code for the cRIO (not needed if you're only using the Scan Engine). Note that both these modules are licensed separately so you'll need to make sure your serial number covers them, or that you have separate serial numbers for them.

[ecb1123]

Hi Nathand, that was the fix. Thanks for your help!