Hi,
I agree with dong, in that there are several troubleshooting methods that we have not tried yet. We need to see whether there is a problem with the LabVIEW program or with the hardware setup, and there are several ways that we can do this. One of the easiest is to use the Measurement and Automation Explorer (MAX) to try to communicate with the instrument from that environment. If we can write and read successfully there, then we need to look at the LabVIEW program to see why we do not see any string returned.
Another great utility to use is NI Spy, which should be under Program Files > National Instruments. If you open this up and click the blue arrow to start the capture, then every VISA call will be listed. This will allow us to see if an error has occurred, and exactly what the error is.
Keep us posted on your progress!
John M
Applications Engineer