GPIB-USB-HS Fail

[Gene74]

I have a  GPIB-USB-HS S/N 18526B6 but I can't use I plug  to my PC and just turn on  green led after that turn on amber led after that both leds turn off and the NI Max can't find it something can help me?

[Dennis_Knutson]

What os and what version of NI-488 did you install?

[Gene74]

I'm using OS Windows XP SP 3 andNI-488.2Version2.7.3 but I think so that problem is other because I bougth 3 devices and I use other and it works

[crossrulz]

Did you try another computer?  Did you try another USB jack?

(just trying to eliminate possibilities)

[Dennis_Knutson]

And try the latest driver: http://www.ni.com/download/ni-488.2-3.1.2/4360/en/