Kent,
Does the "Scan for Instruments" button in Measurement and Automation explorer pick up the instrument and show it under the GPIB interface card? If so, then your instrument is responding properly to the GPIB signaling. One thing to remember when communicating with instruments is that not all instruments use the same types of commands, termination characters, or termination methods. Not all instruments will respond to "*IDN?" which is the default string in the 488.2 communicator. If you have the programmer's reference manual to the device, you should be able to determine what strings are appropriate to communicate with the device.
If your instrument is not showing up after a "Scan for Instruments", you need to check to make sure that the
re is not an address conflict between your card (usually address 0) and your device. Additionally, some low-level troubleshooting steps can be accomplished with IBIC.
This link will help you use it.
Hope this helps,
Scott