Error connecting to GPIB driver or device

[Gatan01]

 We are usning Windows Surface Pro 3 running Windows 81.

Software is LabVIEW 2013 service pack 1 version 13.0.1f2

The Surface is connected to a powered StarTech usb hub.

A NI USB-TC01 is connected to the hub 

Our PIPS equipment is also connected to the hub via the ethernet connection

The NI USB-TC01 is used to take temperature reading from the PIPS

When the LabVIEW is launched and a temperature reading is attempted we get the following error.

LabVIEW: error connecting to GPIB driver of device.

It is necessary to us the usb hub because the Windows Surface only has one usb port and no ethernet ports.

Is there a problem using a usb hub with the NI USB-TC01? If so is there anyway to install the driver on the computer.

We have 4 of the Windows Surfaces and for some reason we haven't figured out, it works on one of them.

Anyone have any ideas?

[Albert.Geven]

Did you install the ni driver cds while the usb-tc device was connected?

And did you try a newer driver cd as well?

[Gatan01]

We've had these devices for a while.  I don't recall receiving a cd with drivers on it since the drivers are on the device itself.

I did flash one of the with the updates to see if that resovled the problem but it didn't.

[Albert.Geven]

I meant updating the LabVIEW environment, with the computer side drivers.

Eventually updating the devices if necessary.

Do all computers have the same software and drivers installed?

You can check this in NI-MAX