Dell PC XE2 freezes when using GPIB drivers

[AjitKale]

I started using new Dell PC 'Optiplex XE2' (using Windows 7 64 Bit) with GPIB 488.2 devices and GPIB drivers V3.1.2. It communicates OK for a few hours and then the PC freezes. Reproducible every time after a reboot. Tried the latest GPIB drivers (V14.0), no improvement.

The PC has worked OK for many months, when I didn't use the GPIB device.

Same hardware (PCI GPIB card) and driver version work ok on other Dell PCs (e.g. Optiplex 9010).

Any know issues? Workarounds?

Thanks in advance

Ajit

[nyc_(is_out_of_here)]

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@AjitKale wrote:

I started using new Dell PC 'Optiplex XE2' (using Windows 7 64 Bit) with GPIB 488.2 devices and GPIB drivers V3.1.2. It communicates OK for a few hours and then the PC freezes. Reproducible every time after a reboot. Tried the latest GPIB drivers (V14.0), no improvement.

The PC has worked OK for many months, when I didn't use the GPIB device.

Same hardware (PCI GPIB card) and driver version work ok on other Dell PCs (e.g. Optiplex 9010).

Any know issues? Workarounds?

Thanks in advance

Ajit

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Same test program on the other Dell PCs?

[AjitKale]

Thanks for immediate reply.

Yes, same test program.

Even, I don't need to run the test program. I will just open the NI MAX - Measurement & Automation Explorer. It first strugles to load the 'Devices and Interfaces' branch (will take long time compared to other PCs). Leave this program running and the PC will freeze.

Cheers - Ajit

[crossrulz]

Did you try this exact card on other PCs or just another of the same model?  Try a different card and see what happens.

[AjitKale]

Tried at least 3 different cards, different models, it does the same. Working PC will never show the problem with these cards and XE2 will show the same problem.

[crossrulz]

My next thought would be a bios issue with your motherboard.  Have you contacted NI Support yet?

[nyc_(is_out_of_here)]

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@crossrulz wrote:

My next thought would be a bios issue with your motherboard. 

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+1

The newest BIOS was just released on May 8, 2014.

I would also update the chipset. Latest version is July 16, 2014.