Hi Kieran,
I can't think of anything that would create incompatibilities between these versions of labVIEW.
The first thing to check is if you are able to get any data correctly. Use Hyperterminal to receive data from the device. This will allow you to double check the serial connection without using LabVIEW. Next, do a loopback test with LabVIEW to verify if you are able to receive any data with LabVIEW. Check this tutorial for more information:
How to Do a Loopback Test.
What version of VISA are you using?
Could you attach the VI you are running?
DiegoF
National Instruments.