High-Speed Digitizers

[CatherineLi]

Hi.

My PCI5122 stop working suddenly today and the Measurement&Automation self-test report 'Error -200313 occurred'.

I tried to reset this device but failed because of the same error.

Then I uninstalled it in Device Management and restart computer. The card can be installed again but still couldn't pass the self-test.

Here has a problem looks the same, althrough the card was not PCI5122. http://forums.ni.com/t5/PXI/Error-200313-occured-at-self-test/td-p/564736

Should I send it back for repair or there is something else can be done?

Thanks very much!

[TimmTheEnchant… · Accepted solution]

HI Cat,

The self-test is one very fundamental function of the device.  If it fails persistently, that usually indicates the device will need to be repaired.  You can call into RMA at 866-275-6964.  

Just out of curiosity, how long have you had the device?  Have you ever had the device RMA'd before and if so, when?  If you can provide a Serial Number, I could look this information up to answer my questions. 

-Andrew

[CatherineLi]

Hi, Andrew, thanks for your reply. I will call for RMA later.