09-17-2013 03:44 AM
What i often find hard to diskuss is the question from customers:
Why do i have to implement this? LV should know that.....
I am always fighting myself not to answer:
Ah, ok, i see. You dont have the LV Mindread Module installed........
Norbert
09-17-2013 07:27 AM
@Norbert_B wrote:
What i often find hard to diskuss is the question from customers:
Why do i have to implement this? LV should know that.....
I always mention other programming languages when these types of questions come up. "You mean I have to write the code for this function" Well what would you do if you had to do it in C? Or Basic? People tend to forget LabVIEW is a programming language and not a drop in tool to meet their specific needs.
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09-17-2013 07:29 AM
And also the more LabVIEW assumes for you the more time you need to spend unravelling it to get it to do what you REALLY want......
09-17-2013 07:31 AM
@Intaris wrote:
And also the more LabVIEW assumes for you the more time you need to spend unravelling it to get it to do what you REALLY want......
Express VIs. There I said it.
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09-23-2013 12:42 PM
This isn't so much support, but the one that drives me nuts is "Why does it work <x> way, it should work <y> way" to which my response is often, "In this email we asked you and you requested it work <x> way. I have copied it below for your reference."
09-23-2013 02:20 PM
I'm not going to weigh in with any specific examples, but I expect all of you to remember this thread next time you call NI support
Jeff Peacock
Product Support Engineer | LabVIEW R&D | National Instruments
10-10-2013 10:16 AM
@Norbert_B wrote:
What i often find hard to diskuss is the question from customers:
Why do i have to implement this? LV should know that.....
I am always fighting myself not to answer:
Ah, ok, i see. You dont have the LV Mindread Module installed........
Norbert
In the "early daze", I used to get that often,....
Client: WHAT??!?!?!! It's gonna take you HOW LONG!!!!???!!
Me: But I have to write the code. It's a large project and it will take time.
Client: But I thought everything was already done in LabVIEW and all you needed was to connect things.
Me: LabVIEW is a programming language, just like any other. I need to program the algorithms to accomplish what you want. It is not shrink wrapped with the solution.
Client: But LabVIEW is so expensive? How come you need to program anything?
Me: Who told you that all you needed was to buy LabVIEW and everything is already pre-packaged? Maybe you should ask that person.
Client:
That person had an economics degree.. and did not understand real technical issues.. Strangely, they get promoted to the top..
Fortunately, all my clients are fantastic and I don't have any issues as described in this thread.. Well... there were funny annecdotes... But life would not be fun without them. LOL!
10-10-2013 10:19 AM
@Ray.R wrote:
Strangely, they get promoted to the top..
Nothing about that seems strange to me.
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10-10-2013 02:13 PM - edited 10-10-2013 02:15 PM
ROFL!!!
10-11-2013 08:01 AM
Ray, Google "Peter Principle"!