myDAQ recognized as USB flash firmware

[ewunsch]

When I look in my Device Manager, my myDAQ is recognized as USB flash firmware, and it is also not recognized in any LabView instruments as it says "No Supported Devices." I've tried updating the driver for the USB, and I've also tried stopping and restarting the NI Device Loader in Services. Neither have worked.

What should I do?

If you ask for information please tell me the steps on how to get it.

Thank You

Emily

[Kristoff2]

Hey ewunsch,

Can you post a MAX technical report.

Make sure you have the latest version of DAQmx installed.

Thanks!

-Sam K

LabVIEW Hacker

Join / Follow the LabVIEW Hacker Group on google+

[ewunsch]

MAX Configuration Report

3/3/2014 5:00:35 PM

MAX Summary

• My System
  • Data Neighborhood
  • Devices and Interfaces
    • Network Devices
    • NI cDAQ-9174 "cDAQ1"
  • Scales
  • Software
    • LabVIEW 2013
    • LabVIEW Run-Time 2011 SP1 f2
    • LabVIEW Run-Time 2012 SP1 f3
    • LabVIEW Run-Time 2013
    • LabWindows/CVI Run-Time 2010 SP1
    • Measurement & Automation Explorer 5.5
    • Measurement Studio for VS2010
      • DotNET
        • Common
        • Common (64-bit)
    • NI ELVISmx 4.5
    • NI I/O Trace 3.1.1
    • NI PXI Platform Services 3.2.3
    • NI System Configuration 5.5
    • NI-DAQmx ADE Support 9.8
    • NI-DAQmx Device Driver 9.8
    • NI-DAQmx MAX Configuration 9.8
    • NI-PAL 2.9.1
    • NI-USI 1.0.2

My System

Operating System	Windows 7 Professional Service Pack 1 (6.01.7601)
Processor	Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz / Intel64 Family 6 Model 42 Stepping 7 / GenuineIntel / 2294 MHz
Memory	5.91 GB of RAM
Disk Space	C:\ 390 GB of 679 GB free

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NI cDAQ-9174 "cDAQ1"

 

Property	Value
ProductType	cDAQ-9174
DevSerialNum	0x190B806
DevNotPresent	1

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Software

Name	Version	Description	Path
CVI Run-Time	10.0.1.434	The LabWindows/CVI Run-Time Engine is necessary to run executables or use DLLs you create with LabWindows/CVI, and it must be present on any target computer on which you want to run your executable program.	C:\Windows\SysWOW64\CVIRTE.DLL
NI-DAQmx Device Driver	9.8.0f0	NI-DAQmx Device Driver	C:\Program Files (x86)\National Instruments\NI-DAQ
NI-DAQmx ADE Support	9.8.0	NI-DAQmx Application Development Environment Support	C:\Program Files (x86)\National Instruments\NI-DAQ
NI-DAQmx MAX Configuration	9.8.0	NI-DAQmx MAX Configuration Support	C:\Program Files (x86)\National Instruments\NI-DAQ
NI I/O Trace	3.1.1f0	Monitors National Instruments API calls	C:\Program Files (x86)\National Instruments\NI IO Trace\NI IO Trace.exe
LabVIEW	13.0.0	Graphical Programming for Measurement & Instrumentation	C:\Program Files (x86)\National Instruments\LabVIEW 2013\labview.exe
LabVIEW Run-Time 2011 SP1 f2	11.0.1	LabVIEW Run-Time Engine	C:\Program Files (x86)\National Instruments\Shared\LabVIEW Run-Time\2011
Measurement & Automation Explorer	5.5.0f0	Use Measurement & Automation Explorer to manage your National Instruments products and services	C:\Program Files (x86)\National Instruments\MAX\nimax.exe
Measurement Studio	Visual Studio 2010 Support - See individual versions below.	National Instruments Measurement Studio Tools for Visual Studio 2010
DotNET		DotNET Software
Common	13.0.40.190	Facilitates the exchange of data between the acquisition, analysis, and user interface portions of an application.	C:\Program Files (x86)\National Instruments\MeasurementStudioVS2010\DotNET\Assemblies\Current\NationalInstruments.Common.dll
Common (64-bit)	13.0.40.190	Facilitates the exchange of data between the acquisition, analysis, and user interface portions of an application.	C:\Program Files (x86)\National Instruments\MeasurementStudioVS2010\DotNET\Assemblies\Current\NationalInstruments.Common.dll
NI-USI	1.0.2	NI Universal Storage Interface	C:\Program Files (x86)\National Instruments\Shared\USI
NI ELVISmx	4.5.0f2	NI ELVISmx	C:\Program Files (x86)\National Instruments\NI ELVISmx
NI PXI Platform Services	3.2.3	Support for NI PXI and PXIe Controllers and Chassis	C:\Program Files (x86)\National Instruments\PXI
NI-PAL Software	2.9.1	NI-PAL Library for Windows	C:\Windows\SysWOW64
NI System Configuration	5.5.0f0	Discover and configure systems and devices	C:\Windows\SysWOW64\nisyscfg.dll
LabVIEW Run-Time 2012 SP1 f3	12.0.1	LabVIEW Run-Time Engine	C:\Program Files (x86)\National Instruments\Shared\LabVIEW Run-Time\2012
LabVIEW Run-Time 2013	13.0.0	LabVIEW Run-Time Engine	C:\Program Files (x86)\National Instruments\Shared\LabVIEW Run-Time\2013

[ewunsch]

Please help!

[Kristoff2]

Hey,

Can you go into device manage and try to update the driver for the myDAQ and manually point it at C:\Windows\system32\DRIVERS\niraptrkw.sys.

-Sam K

LabVIEW Hacker

Join / Follow the LabVIEW Hacker Group on google+

[ewunsch]

How do I do that?

[Kristoff2]

Find the myDAQ in device manager.  Right click and choose update driver then click Browse my computer.. and select the path I posted above (it might be slightly different on your computer depending on your OS).

Let us know if that works.

Thanks!

-Sam K

LabVIEW Hacker

Join / Follow the LabVIEW Hacker Group on google+

[ewunsch]

Ok I found the right path, but it says the best driver software for your device is already installed.

[Kristoff2]

If you right click on the myDAQ in device manager and choose properties then click the driver tab and driver details button it should give more info on the current driver.

Can you post a screen shot of that window.

Some other stuff you might want to try in the mean time:

Have you tried a different USB Port and Cable?

Have you tried connecting the myDAQ to another computer?

Make sure nothing else is connected to the myDAQ.

Thanks!

-Sam K

LabVIEW Hacker

Join / Follow the LabVIEW Hacker Group on google+

[ewunsch]