Academic Hardware Products (myDAQ, myRIO)

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myDAQ USB unknown device

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Hey,

 

there are a few posts on this topic, but none of the mentioned fixes solved my problem. Especially this thread http://forums.ni.com/t5/Academic-Hardware-Products-ELVIS/myDAQ-recognized-as-USB-flash-firmware/td-p... describes a quite similar problem, but the workarounds won't help.

My device (myDAQ) worked a few days ago. No mayor (as far as I remember) changes were made neither on the system (Windows 7 / 32bit) nor on the device itself. Teh device also works fine with other computers.

Now, it is only recognized by windows as "Unknown Device" (in the Device Manager).

 

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deviceManager.JPG

Though, it doesn't matter which USB-Port on the Laptop (Lenove ThinkPad T420) I use.

In the NI MAX, the device completly doesn't occur:

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NIMAX.JPG

As I mentioned I tried all the things mentioned in the thread from above, but with none success.

I also tried the NI Troubleshooting-Thingie:

 

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TroubleShooting.JPG

I tried like four diffrent myDAQ-driver versions: (9.1.1f, 9.1.2, 9.5.5, 9.7.5 (perhaps I miss something here, I might lost track..))

all with the same result in the Troubleshooting-Thingie.

 

Here are some further system information of my computer and installed NI-Programms on the state I know the device worked once: (deinstalled LABVIEW- took quite long- and newly installed LABVIEW from CD):

 

Spoiler
Betriebssystem (OS)                                    Professional
Version des OS                                        6.01.7601
Info zum OS                                           Service Pack 1
Prozessor                                             Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz / x86 Family 6 Model 42 Stepping 7 / GenuineIntel / 2591 MHz
Anzahl von Prozessoren                                4
Physikalischer Speicher                               3,41 GB RAM
Laufwerk C:\                                          202 GB von 297 GB frei
                                                     
Software von National Instruments:                    Version:
                                                     
CVI Run-Time                                          10.0.1.434
NI-DAQmx Device Driver                                9.3.5f2
NI-DAQmx ADE Support                                  9.3.5
NI-DAQmx MAX Configuration                            9.3.5
NI-488.2 Software                                     3.0.2
NI-IMAQ Software                                      4.6.1
NI Vision Run-Time                                    11.1.0
     Image Processing and Machine Vision              11.1.0.49154
     Services                                         11.1.0.49154
NI I/O Trace                                          3.0.0f0
IVI Compliance Package                                4.4
LabVIEW Run-Time 2010 SP1                             10.0.1
Measurement & Automation Explorer                     5.1.0f0
Measurement Studio                                    Visual Studio 2005 Support - See individual versions below.
     DotNET                                           
          Common                                      9.1.20.163
          Imaq                                        4.60.20.49153
          Imaqdx                                      3.40.20.49153
          Vision                                      11.1.20.100
          Vision.Common                               11.0.20.102
Measurement Studio                                    Visual Studio 2008 Support - See individual versions below.
     DotNET                                           
          Common                                      9.1.35.163
          Common (64-bit)                             9.1.35.163
          Imaq                                        4.60.35.49153
          Imaqdx                                      3.40.35.49153
          Vision                                      11.1.35.100
          Vision.Common                               11.0.35.102
NI-USI                                                1.9.1.4681
NI-IMAQdx                                             3.9.1
NI PXI Platform Services                              2.6.2
NI-RIO                                                4.1.0
     CompactRIO                                       4.1.0
     CompactRIO Module Software                       4.1.0
     R Series                                         4.1.0
     NI FlexRIO                                       2.2.0f2
NI-PAL Software                                       2.7.0
NI-Serial Software                                    3.8.1
LabVIEW SignalExpress                                 5.0
NI System Configuration                               5.1.0f0
NI-VISA                                               5.1.1
     NiVisaServer.exe                                 5.1.0.49152
     NIvisaic.exe                                     5.1.0.49152
NI-VISA Runtime                                       5.1.1
LabVIEW                                               11.0.1
     Database Connectivity Toolkit                    11.0.0
     FPGA                                             11.0.1
     Internet Toolkit                                 11.0.0
     PID Control Toolkit                              11.0.0
     Report Generation Toolkit For Microsoft Office   11.0.0
     Simulation Interface Toolkit                     11.0.0
     Statechart Module                                11.0
     Unit Test Framework Toolkit                      11.0.1
     VI Analyzer Toolkit                              11.0.0
     Vision Development Module                        11.1.0
LabVIEW Run-Time 2011 SP1                             11.0.1
LabVIEW Run-Time 8.2.1                                8.2.1
LabVIEW Run-Time 8.5.1                                8.5.1
LabVIEW Run-Time 8.6.1                                8.6.1
LabVIEW Run-Time 2009 SP1                             9.0.1

I'm looking forward to any advice from you guys, because I'm quite frustrated at the moment.

 

Greetings!

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Hey,

 

I'm still looking into this and trying to find some others who can help.  Hopefully we'll have an update for you soon.

 

-Sam K

LabVIEW Hacker

Join / Follow the LabVIEW Hacker Group on google+

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Solution
Accepted by topic author loik

Hey,

 

you don't need to worry about my problem anymore. I found some kind of solution. The USB-cable (which worked fine with the same device on another PC serveral times), seems to have some loose-connection. The 100 times I tested it with different driver versions it won't work. After switching to another USB-cable, some magic-repairish thing happens and the old USB-cable seems to work sometimes at least.

So for anyone who might have the same issue: make sure to check different USB-cables! (Could save you lots of time!)

 

Thanks to anyone who tried to find a solution!


Greetings

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Hey loik,

 

I'm glad to hear you were able to get it working.  Do you know if you were using the USB cable that came with the myDAQ?

 

I remember I use a (super cheap) 3rd party usb cable with the myDAQ and it didn't fit quite right.  It connected and powered the board but the myDAQ would not enumerate in Windows.  Switching to a better USB cable solved that problem for me.

 

-Sam K

LabVIEW Hacker

Join / Follow the LabVIEW Hacker Group on google+

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