HELP: NI-488.2 Runtime 16.0: Service 'NI Configuration Manager' (mxssvr) could not be stopped. Verify that you have sufficient privileges to stop system services.

[Knugget]

I receive this message when attempting to update my visa along with some other NI device drivers.

NI-488.2 Runtime 16.0: Service 'NI Configuration Manager' (mxssvr) could not be stopped. Verify that you have sufficient privileges to stop system services.

What would anyone suggest doing? I have attempted to hit 'Retry' and nothing worked, I fear if I hit cancel it will cancel my whole download (Which I must say is at 40% after 18+ hours). Look forward to hearing what anyone has to say!

[cbutcher]

Assuming that you're able to become sufficiently elevated to stop the system service, you could stop it manually (in the services under My Computer > Manage) and try clicking Retry after?

[Knugget]

Okay, i'm able to gain access to that elevation but when I view Ni Configuration Manager, it shows me that it is "Stopping" however it never stops no matter what I do.  

[Knugget · Accepted solution]

I was able to figure out what was needed to be done to stop the mxssvr process so I figured I would share. Simply open task manager and type in the command

>sc queryex mxssvr

to identify the PID for the process (In this case mine was 1976)

Next,

>taskkill /PID 1976 /F

To manually kill the process and NI Device Driver download resumes in full.

[Knugget]

I was able to figure out what was needed to be done to stop the mxssvr process so I figured I would share. Simply open task manager and type in the command

>sc queryex mxssvr

to identify the PID for the process (In this case mine was 1976)

Next,

>taskkill /PID 1976 /F

To manually kill the process and NI Device Driver download resumes in full.